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FAQ

PAYMENT RELATED QUESTIONS

What payment methods are accepted?

We offer two convenient payment options. You can use PayPal for direct payments or Stripe for secure credit card processing.

SHIPPING RELATED QUESTIONS

What shipping methods are available?

We provide several shipping options to suit your needs. For the fastest worldwide delivery, we recommend DHL Express. Additionally, we offer cost-effective tracked postal services. For more information, please visit our Shipping page.

How long does it take to receive my order?

Most items, except clothing, can be shipped within 2-3 business days. Clothing items may require a few additional days for processing. The actual delivery time, once the courier collects your order, depends on your location and the shipping method chosen. For more specific delivery time frames, please refer to our Shipping page.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. If, for any reason, your tracking number is not functioning as expected, please don't hesitate to reach out to us.

Alternatively, you can conveniently track your order by visiting this page: Track order

Who is responsible for customs fees?

Customs policies vary from one country to another. It is the sole responsibility of the customer to cover any applicable customs fees.

ORDERING RELATED QUESTIONS

Is an account required to place an order?

While it's not mandatory, we highly recommend creating an account. This allows you to access accurate shipping rates and tax calculations tailored to your location. Additionally, registered users can take advantage of exclusive offers and discounts available to specific customer groups.

Can I make changes to my order after it's been placed?

If your order has not yet been shipped, please contact us immediately, and we'll do our best to accommodate your changes. However, once an order has been shipped, we cannot make any modifications.

For tailor-made items, changes can be made within the first 24 hours of placing the order, as these items enter production after this period, and change requests cannot be accepted.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Please be aware that we cannot cancel orders that have already been shipped or entered production.

What should I do if my item arrives damaged?

We apologize for any inconvenience caused by receiving a damaged or faulty item. If you've recently received your new order and it's damaged, please provide us with the following details:

  • Your Order Number
  • Clear photos that clearly show the issue

We'll gladly arrange for a replacement to be sent to you or refund the original product price and any associated delivery charges in the event of damage.

What should I do if I receive the wrong item?

We sincerely apologize for any mix-up with your order. If you've received the wrong item, kindly reach out to our customer care team by completing the contact form. To help us swiftly resolve the issue, please include the following information:

  • Your Order Number
  • Details of the item you ordered and the item you received
  • Clear images of the item you received

Our team will promptly assist you in rectifying this situation.

RETURNS RELATED QUESTIONS

Can I return my order?

For detailed information on our return process and policy, please visit our dedicated return policy page.

PRODUCTS RELATED QUESTIONS

Where else do you sell your products?

CAR CULTURE CO. merchandise is exclusively available for purchase on www.carculture-store.com

The sole authorized reseller of our products is Xtuners Tuning Studio, who exclusively sells our merchandise through their website, social media platforms, and marketplace accounts.

Can I receive a refund for the price difference if the item(s) I purchased goes on sale?

We do not offer price adjustments, and please note that discount codes and other promotions are not applied retroactively.

How can I receive notifications about new releases or items restock?

To stay updated on our latest releases, please subscribe to our newsletter and follow us on our social media channels

How can I determine the right size for clothing?

Please refer to our size chart.

REGULAR FIT T-SHIRTS

Is an account required to place an order?

While it's not mandatory, we highly recommend creating an account. This allows you to access accurate shipping rates and tax calculations tailored to your location. Additionally, registered users can take advantage of exclusive offers and discounts available to specific customer groups.

Can I change my T-shirt order?

It is possible to change your order within 24 hours of completion. By changes, we mean switching to a different color or design within the same price category.

Can I cancel my T-shirt order?

The t-shirts in this category are products that are customized within a few days after receiving the order. They are specifically printed for each customer. We have provided our customers with the option to cancel their order from their customer profile within 24 hours, in case they have made a mistake or changed their mind. After this deadline, the order will be processed. Please be aware that we cannot cancel orders that have already been shipped or entered production.

Do you offer any warranty for your T-shirts?

We personally inspect all t-shirts before sending them to customers. This includes checking for fabric or stitching defects, as well as the prints themselves. However, if you notice any defects upon receiving the t-shirt, please contact us and send us photos. We will strive to find a solution that is in your best interest, such as a replacement or partial refund. Please note that damages resulting from improper use are not covered by the warranty.

How can I take care of my t-shirts to make them last as long as possible?

Everything you need to know on the topic and to follow is mentioned in the specifications tab.

Do you offer custom work?

At this time, we do not offer custom work. However, if you have a design ready for printing in .pdf format, we may be able to print it on one of our t-shirts. Please contact us for more information.

Can I return a T-shirt?

The short answer is NO. These items are crafted specifically for you and for this reason they can not be returned. Our page is rich in information regarding materials, prints, sizes, and other important characteristics, so that every customer can make an informed decision when making a purchase. Our team is also here to assist you and provide consultation. Additionally, you have 24 hours to cancel your order without providing an explanation. Please respect the NON RETURN policy for the T-shirts.

Which T-shirt brands do you use for your production?

For this product series, we use our own premium quality t-shirts brand, which are produced in-house and are in line with the latest standards and trends.

Do you offer discounts?

We offer discounts in various forms, such as:

- based on the total price

- based on the number of items in the cart

- product bundles

Do I have to pay any taxes for the purchased items?

Customers from the EU and USA are not liable for any additional fees. All other customers may be subject to taxes imposed by local tax authorities upon customs processing of goods. Please familiarize yourself with the import tax policy in your country beforehand. If you need further information, please contact us.

Goods for which payment of due taxes has been refused will be destroyed by the courier company, and the paid amount for the goods themselves cannot be refunded to the buyer.