PAYMENT RELATED QUESTIONS
SHIPPING RELATED QUESTIONS
Once your order has been shipped, you will receive a shipping
confirmation email containing your tracking information. If, for any
reason, your tracking number is not functioning as expected, please
don't hesitate to reach out to us.
ORDERING RELATED QUESTIONS
If your order has not yet been shipped, please contact us immediately, and we'll do our best to accommodate your changes. However, once an order has been shipped, we cannot make any modifications.
For tailor-made items, changes can be made within the first 24 hours of placing the order, as these items enter production after this period, and change requests cannot be accepted.
We apologize for any inconvenience caused by receiving a damaged or faulty item. If you've recently received your new order and it's damaged, please provide us with the following details:
- Your Order Number
- Clear photos that clearly show the issue
We'll gladly arrange for a replacement to be sent to you or refund the original product price and any associated delivery charges in the event of damage.
We sincerely apologize for any mix-up with your order. If you've received the wrong item, kindly reach out to our customer care team by completing the contact form. To help us swiftly resolve the issue, please include the following information:
- Your Order Number
- Details of the item you ordered and the item you received
- Clear images of the item you received
Our team will promptly assist you in rectifying this situation.
RETURNS RELATED QUESTIONS
PRODUCTS RELATED QUESTIONS
CAR CULTURE CO. merchandise is exclusively available for purchase on www.carculture-store.com
The sole authorized reseller of our products is Xtuners Tuning Studio, who exclusively sells our merchandise through their website, social media platforms, and marketplace accounts.
APPAREL RELATED QUESTIONS
The short answer is YES. For EU customers, the standard 14-day return policy applies. The same policy is valid for customers outside the EU, but please contact us first before initiating a return. Please visit our RETURNS page for additional information.
Please keep in mind that each item is specially crafted to order, just for you. This means that returns may have an impact on our ability to offer these exclusive products to other customers. We strongly encourage you to review our detailed size charts and product descriptions before placing your order. Our website is rich with information on materials, prints, sizes, and other key details to help you make an informed decision. If you’re unsure, our team is always available to assist you.
As a Green Company, we are committed to reducing our carbon footprint. Unnecessary shipping due to incorrect size selection goes against our sustainability efforts.
Thank you for understanding and for supporting mindful shopping!
We use only premium quality apparel, crafted in Europe and made to meet the latest industry standards and trends. Unlike many others, we do not use cheap, mass-produced garments from China. And this is not a print-on-demand service - every product is carefully printed and finished by hand in-house. Because for us, quality isn’t optional. It’s a promise!
We offer discounts in various forms, such as:
- based on the total price
- based on the number of items in the cart
- product bundles
Customers from the EU and USA are not liable for any additional fees. All other customers may be subject to taxes imposed by local tax authorities upon customs processing of goods. Please familiarize yourself with the import tax policy in your country beforehand. If you need further information, please contact us.
Goods for which payment of due taxes has been refused will be destroyed by the courier company, and the paid amount for the goods themselves cannot be refunded to the buyer.